Hong Kong Florist : 2000-Flower
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Products
-Bouquet
-Cake
-Flower Basket
-Flower & Gifts
-Add-on items
-Flower/chocolate/toys
-2017 Valentines Day情人節
-Fruit/wines/flower
-Grand Opening
-Plant/Orchids
-Silk Flower & Decoration
-NEW! Wedding bouquet/corsage
Occasion
-Anniversary /Birthday
-Grand Opening
-Get Well
-New Born Baby Girl
-New Born Baby Boy
-Sympathy
-Wedding/Decoration
-Secretary's Day
-NEW! Weekly Flowers
Flower
-Roses
-Tulips
-Lilies/Calla Lily
-Others/Mixed Flower
Price
-Under HK$500
-HK$501 - HK$800
-Over HK$800
                                         



CUSTOMER SERVICE

Ordering
Payment Methods
Delivery & Charges
International Ordering
Order Satisfaction Guarantee
Security & Privacy
Copyright
About Us


顧客服務

訂購方法
付款方式
送遞及收費
環球送遞
品質保證
網絡購物安全及私穩
版權
關於我們


Ordering
By phone - Please contact our customer service hotline at (852) 2575 8899 directly during office hour from Monday to Sunday 9:00am- 7:00pm.

Online - Simply fill in the order form online, you will automatically received an order reference number after placing your order. Our customer service will confirm your order within 24 hours either by phone or email.

By Fax - Please click here to download the order, and fax it back to us at (852) 2575 6639 or email us at flower@2000-flower.com

Payment Methods
We accept the following payment methods, all products are in HK currency excluding delivery charge.

Online web payments - We accept Visa/MasterCard/ American Express

By Bank - Under our company name 2000 Flower
                Bank of China account number: 012-394-1-0105212
                HSBC account number: 817-554868-838

Please fax the account transfer with your contacts and the order reference number to (852) 2575 6639 or email us at flower@2000-flower.com

By Cheque ¡V Please make cheque payable to ¡§2000 Flower¡¨ and put the sender¡¦s name, contact and order reference number (if any) behind the cheque for processing. Please send cheques to our office address Rm 405A, 4/F Golden Gate Commercial Building, No. 136-139 Austin Road, Tsim Sha Tsui, Kowloon

Delivery & Charges

Local Delivery
Delivery within Hong Kong is subject to the following schedule. We provide same day delivery service, please refer to the following delivery schedule for specifics:

Ordering Time (HK Time) Delivery Time (HK Time)
Mon- Sat before 1:00pm same day delivery
Mon- Sat before 1:00pm same day delivery or the next day (Remarks 1)
Sunday and Public Holiday next day delivery (Remarks 2)
In Festive Seasons same day delivery or the next day (Remarks 3)

Remarks 1: Monday to Saturday
Same Day Delivery if order place before 1:00 pm. For order placed after 1:00pm we will try our best to deliver on the same day if requested.

Remarks 2: Sunday and Public Holiday
We will try our best to arrange for same day delivery with a surcharge HK$40.

Remarks 3: Festive Season Delivery
At least one day in advance is recommended during festive season e.g , Christmas, Valentine's Day, Mid-Autumn Festival, Chinese New Year, Mother's Day, Father's Day.

Redirection Charges
A delivery surcharge is applicable for redirection of orders. Please refer to the Local Delivery charges above. In the event that the order is cancelled after delivery has been attempted, the full price will still be payable.

Cake Delivery
Please kindly note that for cake deliveries, cancellation is not available after the order is confirmed. In the event that cancellation is needed, the full price will be charged.

For delivery charge please refer to below:


Delivery Charges (Normal Time)

Self Pick-Up 自取免送費

FREE


Hong Kong

TST, Central, Wanchai

HK$60

MTR along Hong Kong Side

HK$60

Other areas on Hong Kong Side

HK$80


Kowloon

Kowloon Side

HK$60


New Territories

KCR along New Territories

HK$80

Other Areas in New Territories

HK$100

Other Areas in New Territories

HK$150

International Airport

HK$250

Outlying Island, Discovery Bay

HK$300


Delivery Charges (Valentine)


Hong Kong

TST, Central, Wanchai (Valentine Delivery)

HK$60

MTR along Hong Kong Side (Valentine Delivery)

HK$60

Other areas on Hong Kong Side (Valentine Delivery)

HK$80


Kowloon

Kowloon Side (Valentine Delivery)

HK$60


New Territories

KCR along New Territories (Valentine Delivery)

HK$80

Other Areas in New Territories (Valentine Delivery)

HK$100

Other areas in New Territories (Valentines Day)

HK$150

International Airport

HK$250

Outlying Island, Discovery Bay

HK$350


Remarks: Above delivery charges are for reference and may vary according to location





International Ordering
Two days in advance is recommended for international delivery. Prices may vary due to regional and seasonal availability, please contact our customer service for further information.

Order Satisfaction Guarantee
We offer 100% order satisfaction guarantee. 2000 Flower will try our best to satisfy the customer's order and request, if there is any valuable comment or dissatisfactory, please notified us immediately upon receipt of the products by phone, email, or fax. For perishable goods such as flowers, fruits, gourmet chocolates and cakes, please notify us within 24 hours in receipt of goods. Please provide the order reference number (if any) for follow up, and we will reply and make appropriate arrangement.

Phone: (852) 2575 8899
Fax: (852) 2575 6639
E-mail: flower@2000-flower.com

Security & Privacy

Secure on-line shopping and payment
2000 Flower use SSL encryption and protects personal and credit card information. This involves the encryption of data before it is sent over the Internet. Your credit card information will be sent straight to Card Center for the purpose of authorization. Any Information provided by you through the online purchase or communication with us will be treated as strictly confidential, and will not be disclosed to any third parties. Customers can have a easy, secure, and enjoyable online shopping.

To protect our customers¡¦ personal information and credit details, the related information collected is only for ordering reference only and will not be disclosed, transferred, or resell.

We may occasionally send special promotion details to our members, which we believe this may be of interest to you. Information will not be used or transferred to the Third-Party for any commercial activities

Copyright
Misuse of our Company name, logos, photos and product design are strictly prohibited. Copies or prints of the content are also strictly for personal and non-commercial use. Legal action will be taken.


訂購方法
1. 網上訂購 - 您只要依照簡單指示及填妥所需資料,完成訂購後會即時顯示貴客的訂單編號, 我們會於24小時內以電郵回覆或電話確認。

2. 電話訂購 - 可於辦公時間: 星期一至日上午9時至下午7時致電我們的客戶服務部Tel: (852) 2575 8899。

3. 傳真訂購 – 請按此處下載訂單表格,填妥所需資料後,傳真至本公司 Fax: (852) 2575 6639 或透過電郵發送至 flower@2000-flower.com

4. 所有價目均未包括運送費用, 及以港幣計算。

付款方式
我們接受以下任何一種付款方法, 所有禮品未包括送遞費用, 及均以港幣計算。

1. 信用卡付款: VISA卡 / 萬事達卡 / 美國運通卡

2. 銀行入賬: 香港中國銀行賬戶: 2000 Flower 賬號: 012-394-1-0105212
    銀行入賬: 香港匯豐銀行賬戶: 2000 Flower 賬號: 817-554868-838

請把存款單連同聯絡電話及訂單編號傳真至本公司 Fax: (852) 2575 6639 或透過電郵 flower@2000-flower.com 發送給我們。

3. 支票: 請以劃線支票台頭寫 "2000 Flower"。 支票背後寫上聯絡電話及訂單編號, 郵寄到本公司地址: 九龍尖沙咀柯士甸道136-139號金門商業中心4樓405A室。

送遞及收費

本地送遞
我們提供即日送遞服務,至於特殊情況的送遞安排,請參閱以下送遞時間表內的資料。

訂購時間(香港時間) 最早送遞時間 (香港時間)
星期一至星期六下午一時前 即日送遞
星期一至星期六下午一時後 即日下午或下一個工作天 (備註1)
星期日及公眾假期 下一個工作天(備註2)
特別節日 即日或下一個工作天 (備註3)

備註1: 星期一至六
客戶在星期一至六下午一時後訂購,但要求在同一天內送達的話,我們亦會盡量滿足客戶的緊急要求,及視乎送遞的地點與交通運輸情況而定,可先致電(852) 25758899查詢。

備註2: 假日送遞禮品
如客戶要在星期日或公眾假期即日訂花及送遞禮品,我們會盡量安排當日送遞。
**星期日及公眾假期需另收HKD$40附加費。

備註3: 特別節日送遞禮品
如在特別節日: 情人節, 聖誕節, 中秋佳節, 農曆新年,請早一天訂購禮品。

改送須知
如貨品出門後,客戶須改送往其他收貨地點,我們將根據以上本地送遞費用收取附加費。若禮品在送出後才取消,須繳付全數貨價。

蛋糕送遞
蛋糕訂購一經確認便不能取消。若取消有關的訂購,仍須繳付全數貨價。

以下為香港各區的收費表


Delivery Charges (Normal Time)

Self Pick-Up 自取免送費

FREE


Hong Kong

TST, Central, Wanchai

HK$60

MTR along Hong Kong Side

HK$60

Other areas on Hong Kong Side

HK$80


Kowloon

Kowloon Side

HK$60


New Territories

KCR along New Territories

HK$80

Other Areas in New Territories

HK$100

Other Areas in New Territories

HK$150

International Airport

HK$250

Outlying Island, Discovery Bay

HK$300


Delivery Charges (Valentine)


Hong Kong

TST, Central, Wanchai (Valentine Delivery)

HK$60

MTR along Hong Kong Side (Valentine Delivery)

HK$60

Other areas on Hong Kong Side (Valentine Delivery)

HK$80


Kowloon

Kowloon Side (Valentine Delivery)

HK$60


New Territories

KCR along New Territories (Valentine Delivery)

HK$80

Other Areas in New Territories (Valentine Delivery)

HK$100

Other areas in New Territories (Valentines Day)

HK$150

International Airport

HK$250

Outlying Island, Discovery Bay

HK$350


Remarks: Above delivery charges are for reference and may vary according to location





環球送遞
我們提供送遞服務至香港以外地區,請預早2個工作天訂購及聯絡我們的客戶服務部。

品質保證
為確保顧客有100%滿意的品質保證,2000 Flower 會盡力送遞最新鮮花卉禮品,若禮品是花卉、水果、朱古力及蛋糕等產品,如有任何意見或不滿,必須在收到禮品的24小時內以電話、電郵或傳真提出,如有訂單編號請一同附上以便跟進,我們客戶服務部會盡快回覆。

Phone: (852) 2575 8899
Fax: (852) 2575 6639
E-mail: flower@2000-flower.com

網絡購物安全及私穩
2000 Flower採用世界先進的SSL(Secure Socket Layer)傳送加密機制,來提供安全的網上購物。 這技術保證將未送到網際網絡前的資料加密,而透過網際網絡傳送來的資料將會絕對保密。閣下信用卡資料也會被直接傳送到信用卡中心去處理,我們絕對不會將您的個人資料出售或透露給別家公司。閣下同時亦可享受到快捷、安全、方便的網上購物樂趣。

保障私穩
為了致力保護客戶個人和信用卡資料,有關資料只會用作完成訂單交易的用途。我們明白及尊重維護客戶私隱的重要性,並絕不會將資料外洩、租借或轉售他人。

本網站設有會員制,使會員可定期收到本花店最新的產品優惠推介。客戶資料僅為本公司所保存,不會出讓予第三者作商業用途。

版權
本公司擁有的商標、相片及產品設計,不可於本網站內複印下載, 所有對於本公司商品的侵權行為,定必法律追究並要求更正。



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Web Site: http://www.2000-flower.com
E-mail: flower@2000-flower.com
Phone Number: (852)2575 8899 Fax: (852)2575 6639


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